Shipping policy

Shipping Policy for TORQ SOUTH AFRICA

Overview

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from TORQ SOUTH AFRICA through our online store powered by Shopify. By placing an order with us, you agree to the terms set forth in this Shipping Policy, in conjunction with our Terms of Service and other referenced policies.

Shipping Destinations

TORQ SOUTH AFRICA ships to addresses within South Africa and select international destinations. Available shipping destinations will be displayed during the checkout process. If your desired shipping destination is not listed, please contact us at info@torqza.com to inquire about availability.

Shipping Methods and Costs

We offer various shipping methods, which may include standard, expedited, and international shipping options. The available shipping methods and associated costs will be presented at checkout based on your delivery address, the weight and dimensions of the items in your order, and the selected shipping method. All shipping costs are in addition to the product prices unless otherwise stated during promotions.

Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. During peak periods or promotional events, processing times may be extended. You will be notified via email if there are any delays in processing your order.

Delivery Times

Delivery times are estimates and may vary depending on the shipping method selected, your location, and external factors such as carrier delays or customs processing for international orders. Estimated delivery times are as follows:

  • South Africa (Standard Shipping): 3-7 business days
  • South Africa (Expedited Shipping): 1-3 business days
  • International Shipping: 7-21 business days, depending on the destination and customs processing

Please note that these are estimated delivery times and are not guaranteed. TORQ SOUTH AFRICA is not responsible for delays caused by shipping carriers, customs authorities, or other factors beyond our control.

Title and Risk of Loss

Once your order is handed over to the shipping carrier, title and risk of loss pass to you. We recommend tracking your order and contacting the carrier directly for any delivery issues. TORQ SOUTH AFRICA is not liable for lost, damaged, or stolen packages once they are in the possession of the carrier.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing tracking information, if available. You can use this information to monitor the progress of your shipment through the carrier’s website. Please note that tracking information may take up to 24 hours to become active after the order is shipped.

Shipping Restrictions

Some products may be subject to shipping restrictions due to their size, weight, or applicable regulations (e.g., hazardous materials or international customs laws). If a product cannot be shipped to your location, you will be notified during checkout or by our customer service team.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by you, or if you fail to collect the package from the carrier or customs, we will contact you to arrange re-delivery. Additional shipping fees may apply for re-delivery. If the package cannot be re-delivered or you do not respond within 30 days, we reserve the right to cancel the order and issue a refund in accordance with our Refund Policy.

International Shipping and Customs

For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are not included in the product price or shipping cost and must be paid by you upon receipt of the shipment. We recommend contacting your local customs office for more information on potential fees before placing an order.

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:

We aim to respond to all inquiries within 2 business days.